1. Information We Collect

When you interact with our platform, we collect various types of information to ensure the effective delivery, performance, and enhancement of our services. This information helps us provide you with the best experience while ensuring compliance with our legal and contractual obligations.

Personal Information

We collect personal information that you voluntarily provide during your registration or when using our services. This may include:

• Name, email address, phone number
• Billing and payment details (e.g., credit card or bank account information)
• Business information (such as your company’s name and role within the organization)
• Any other information necessary to provide our services effectively

Payment Transaction Information

When you make a payment through our platform, we collect relevant transaction data, such as:

• Payment method and billing address
• Transaction details, including amounts and payment dates
• Invoice history and payment confirmations
• This information ensures secure payment processing and helps us fulfill our contractual obligations.

Usage Data

We automatically collect certain data when you use our platform. This includes:

• Device Information: Your device type, operating system, browser type, and version.
• IP Address and Geolocation: Information that helps us identify potential security issues or optimize our services.
• Interaction Data: Pages visited, time spent on the platform, referral URLs, and usage patterns.
• Error Logs and Performance Data: Information related to crashes or errors that help us improve service stability.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your user experience and analyze platform performance. These tools help:

• Remember your preferences and login details.
• Track user interaction with the platform for performance improvements.
• Deliver personalized content and marketing based on your interests.
• You can manage or disable cookies via your browser settings. However, doing so may limit some functionalities of the platform.

2. How We Use Your Information

We strive to use the information we collect responsibly and for the legitimate purposes outlined below:

To Perform a Contract (Service Provision)

We use your personal information to fulfill the contracts and services you’ve agreed to, including:

• Processing your registration and managing your account.
• Delivering services, features, and content as outlined in our terms.
• Facilitating secure payments and providing customer support.

Payment Transaction Information

When you make a payment through our platform, we collect relevant transaction data, such as:

• Payment method and billing address
• Transaction details, including amounts and payment dates
• Invoice history and payment confirmations
• This information ensures secure payment processing and helps us fulfill our contractual obligations.

Consent

Where applicable, we rely on your explicit consent to process certain types of data (e.g., for sending marketing or promotional communications). You can withdraw your consent at any time through the platform or by contacting us.

To Maintain, Enable, Upgrade, Update, and Enhance the Services

To improve the overall user experience and ensure continuous service delivery, we use the collected data to:

• Enhance and develop new features and functionality.
• Monitor service performance and address any technical issues.
• Ensure compatibility with various devices and platforms.

To Communicate with You

We may use your contact information to:

• Send important updates related to the platform (e.g., system maintenance, service updates).
• Respond to your inquiries and provide customer support.
• Share relevant promotions or newsletters, where applicable (with your consent).
• You have the option to adjust your communication preferences at any time.

To Improve and Innovate

We are committed to delivering an evolving and user-friendly platform. We use the collected data to:

• Analyze usage patterns and user feedback to identify trends and improve performance.
• Develop and test new features and services based on user behavior.
• Ensure optimal platform performance and reduce errors or disruptions.

To Fulfill Legal Obligations

We may process your personal information as required by law or to:

• Comply with legal requirements, such as tax, accounting, and regulatory reporting.
• Enforce our terms of service, agreements, and policies.
• Protect our legal rights and prevent fraudulent activity or security threats.

3. How We Use Your Information

We respect and prioritize your privacy, but there are circumstances where sharing your data is essential to deliver our services and ensure the platform’s efficient functioning. Below are the ways your information may be shared.

With Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Operating and maintaining the platform.
• Processing payments securely.
• Providing customer support and technical assistance
• Delivering specific features or services on our behalf

These service providers are contractually obligated to maintain the confidentiality of your information and only use it to perform the services they are contracted for.

With Affiliates and Subsidiaries

We may share your personal information within our family of companies, including our affiliates and subsidiaries. This sharing helps us to:

• Provide seamless services across all entities within our business structure.
• Consolidate data for analytics and reporting purposes.
• Ensure consistency and quality across our platforms and services.

All affiliates and subsidiaries are bound by this privacy policy and will use your data for purposes consistent with the outlined policy.

With Vendors and Clients

• For Clients: If you are a Client, your information may be shared with Vendors to facilitate service delivery. This includes sharing your contact details, service requirements, and any other relevant information necessary for the completion of services.
• For Vendors: If you are a Vendor, your information may be shared with potential Clients to engage in service agreements. This may include your business name, contact information, services offered, and qualifications.

With User Consent

In certain cases, we may ask for your explicit consent before sharing information not covered by the instances mentioned above. For example:

• Sharing your information with third-party marketing partners for promotions.
• Participation in surveys or marketing campaigns that require the transfer of your personal data.
• Sharing data beyond what is necessary for service provision.

You can withdraw your consent at any time by adjusting your account settings or contacting us.

For Legal Compliance

We may disclose your personal information in the following cases:

• To comply with applicable laws, regulations, or legal proceedings.
• To protect the rights, property, or safety of 360linked, our users, or others.
• In response to lawful requests from public authorities, including to meet national security or law enforcement requirements.
• To prevent fraud or security threats to the platform.