Terms and Conditions

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Welcome to 360linked

Thank you for choosing 360linked. By accessing or using our platform and services
you agree to be bound by these Terms and Conditions These Terms form a legally binding agreement between you and 360linked. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using any part of the 360linked platform or services, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree with any part of these Terms, you may not access or use our services.

2. Definitions

“360linked” refers to the company providing the online platform and related services.“User” refers to any individual or entity accessing or using 360linked’s services.

“Platform” refers to the 360linked website, mobile applications, and any other means through which the services are provided.

“Vendor” refers to third-party service providers who offer services through the 360linked platform.

“Associated Vendor” refers to the third-party service providers referred by the business or users (residents, people, or clients) to offer their services through the 360linked platform.

“Client” refers to any User that engages with Vendors for services through the 360linked platform.

“Service Providers” refers to entities that provide services to 360linked and its Users.

3. Service Description

360linked offers a SaaS-based, integrated workplace management system, including features such as Asset Management, Work Order Management, Facility Management, Preventive Management, Inventory Management, Checklists and Inspections, Vendor Database, Vendor Client Relationships, and ERP Software. The features description, list, order, and inclusion may change at the company’s discretion.

4. User Responsibilities

We may share your information with trusted third-party service providers who assist us in:

Registration: Users must register an account to access certain services. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
Compliance: Users must comply with all applicable laws, regulations, and these Terms when using the platform.
Content: Users may not upload, post, or otherwise transmit content that is illegal, harmful, or violates any third-party rights. 360linked reserves the right to remove any content that violates these Terms.
Data Security: Users are responsible for ensuring that their use of the platform does not introduce harmful software or disrupt the services. 360linked is not liable for any damages resulting from security breaches caused by the user’s negligence or misuse of the platform.

5. Vendor Responsibilities

Vendors play a critical role in the 360linked ecosystem by providing high-quality services to clients. To ensure that all services meet industry standards and customer expectations, vendors are required to adhere to the following responsibilities:

Service Provision

Vendors must deliver services as per the agreed-upon terms between themselves, the Client, and 360linked. This includes maintaining communication throughout the service lifecycle and delivering on commitments within the agreed timeframes. Vendors are expected to offer services that align with the scope, quality, and timing stipulated in their agreements with Clients.

Licensing and Compliance

Vendors are responsible for ensuring they possess all necessary licenses, certifications, and permits required to perform their services legally. This includes compliance with local, regional, and international laws and regulations. Vendors must also adhere to industry standards related to safety, environmental regulations, and other applicable policies. Failure to maintain proper licensing or compliance can result in penalties, the suspension of services, or removal from the 360linked platform.

Quality of Service

Vendors are expected to maintain high service standards in line with both Client expectations and the terms outlined by 360linked. This includes delivering accurate, timely, and professional services that contribute to customer satisfaction. Vendors are required to promptly address any complaints, concerns, or disputes raised by Clients in a professional manner.
360linked reserves the right to take corrective measures, including warnings, suspension, or termination of the Vendor’s account, if the Vendor fails to meet these service quality standards. Repeated instances of failure to meet obligations or negative client feedback can lead to removal from the platform.

Protection of Customer Data

As trusted partners, Vendors must adhere to strict data protection guidelines to ensure the safety and confidentiality of Client data. Vendors are expected to:

Data Security: Ensure that all client-related information, including sensitive personal data and confidential business information, is handled with the utmost security. Vendors must implement strong security measures, such as encryption, secure access controls, and secure storage systems, to safeguard client data.
Compliance with Data Protection Laws: Vendors are required to comply with all relevant data protection and privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws based on the jurisdiction.
Limited Use of Data: Client data accessed through the 360linked platform should only be used for the purpose of fulfilling service obligations. Vendors are strictly prohibited from selling, sharing, or misusing client data for any purpose outside of the service agreement.
Data Breach Notification: In the event of any unauthorized access, data breach, or exposure of client information, Vendors must immediately notify 360linked and the affected Clients. Vendors are required to assist in the investigation of any breach and cooperate with efforts to rectify the situation and mitigate damages.

6. Fees and Payment

Free Trial

If the user registers for a free trial Subscription to the Service on Our website or with Our mobile application, subject to the terms of this Agreement, We will make the Service available to the user on a trial basis, free of charge, until the earlier of (a) the end of the free trial period, or (b) the start date of any paid Subscription ordered by the user. Additional trial terms and conditions may appear on the trial registration web page and are incorporated into this Agreement by reference.
The Customer Data that the user inputs into Our Systems, and any customizations made to the Service by or for the user, during the free trial may be permanently lost or deleted at the end of the free trial period unless the user purchases a Subscription to the Service before the end of the free trial period.

Platform Fees

360linked may charge a fee for using the platform, which will be clearly detailed at the time of registration or contract negotiation. These fees may vary based on the services subscribed to, the type of account, or other factors as determined by 360linked. 360linked reserves the right to modify its fee structure, but Users or Clients will be provided with appropriate notice or update of any such changes. Continued use of the platform after the modification will constitute acceptance of the new fees.

Payment Terms

Payments for services rendered through the platform are subject to the specific terms agreed upon between Clients and Vendors. 360linked may facilitate payment processing between Clients and Vendors, but is not responsible for the direct transactions or any payment-related disputes that may arise between them. Clients and Vendors are encouraged to review all payment terms thoroughly before engaging in any transactions.

Invoicing, Payment Disputes, and Taxes

Invoicing:

Clients will be invoiced based on the services they have contracted from Vendors through the 360linked platform. Invoices will be generated as per the terms agreed upon during contract negotiation and may reflect either recurring payments (e.g., monthly subscriptions) or one-time service fees. Vendors are responsible for issuing accurate and timely invoices through the platform. All invoices must be submitted to the Client through the 360linked platform in ccordance with the Vendor’s chosen billing schedule (e.g., weekly, monthly, upon completion of service). Vendors are required to ensure that all invoices include complete and accurate information regarding the services provided, the agreed-upon fees, and any applicable taxes or additional costs.

Payment Disputes:

Any disputes related to payments between Clients and Vendors should first be resolved between the parties directly. 360linked is not responsible for mediating or resolving payment disputes but may assist in facilitating communication through its support channels. In the case of unresolved disputes, Clients and Vendors are advised to consult their respective service agreements and seek third-party mediation or arbitration if necessary. For payments processed through 360linked, if a dispute arises regarding incorrect charges or fees, Users must notify 360linked within 30 days of the charge in question. 360linked will investigate the claim and may issue a refund if deemed appropriate. However, refund requests or disputes initiated after 30 days of the transaction may not be eligible for consideration.

Taxes:

All fees and payments are exclusive of applicable taxes, including but not limited to Value Added Tax (VAT), Goods and Services Tax (GST), sales tax, or other local taxes. It is the responsibility of the Vendor to determine and collect any applicable taxes from Clients and remit those taxes to the appropriate governmental authority. Clients may also be responsible for paying taxes on the services received, depending on their jurisdiction. 360linked does not bear responsibility for calculating, collecting, or remitting taxes unless explicitly required by law. It is the Vendor’s obligation to comply with local tax laws, ensure proper taxation on the services provided, and clearly communicate any tax liabilities to the Client during the invoicing process. 360linked may collect and remit taxes on behalf of Vendors where required by law. In such cases, the applicable tax rates will be reflected in the fees charged to Clients.

7. Intellectual Property

Ownership

360linked or its licensors own all intellectual property rights in the platform and services, including, but not limited to, software, design, text, graphics, trademarks, and all other proprietary elements associated with the platform.

License

360linked grants Users a limited, non-exclusive, non-transferable license to use the platform and services for their intended purposes. This license is conditional upon compliance with these Terms and Conditions and does not include the right to sublicense or transfer the license to any third party without prior written consent from 360linked.

Restrictions

Users may not reverse-engineer, decompile, disassemble, modify, or otherwise attempt to extract the source code of the platform or any related services. Additionally, Users may not use the platform to create derivative works, replicate the services, or engage in any action that could compromise the integrity of 360linked’s intellectual property.
360linked reserves the right to use any suggestions, feedback, or recommendations provided by Users for the improvement or modification of the platform and services without any obligation or compensation to the User.

Customer Data

While using the platform, any data provided by Users, including business, personal, or residential information, service history, or customer details, remains the property of the User. However, by using the platform, Users grant 360linked a non-exclusive, worldwide, royalty-free license to use, store, modify, and process such data solely for the purpose of providing the platform services, improving its functionality, and ensuring compliance with legal obligations. 360linked commits to protecting the confidentiality and security of all customer data in accordance with its Privacy Policy.

8. Limitation of Liability

No Warranties: 360linked provides its platform and services “as is” and disclaims all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. The platform may not be available at all times, and 360linked is not liable for any downtime or interruptions in service.
Limitation: In no event shall 360linked be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the platform or services.
Maximum Liability: The maximum liability of 360linked to any User for any claim arising out of or relating to the platform or services shall not exceed the amount paid by the User to 360linked in the twelve months preceding the claim.

9. Indemnification

Indemnification by Us

360linked agrees to indemnify, defend, and hold harmless Users from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, that arise directly from (a) our breach of these Terms, (b) any willful misconduct or gross negligence by 360linked in the provision of services, or (c) any third-party claims arising from 360linked’s violation of intellectual property rights or applicable laws. We agree to handle and manage such claims, including taking reasonable steps to mitigate damages.

Indemnification by You

Users agree to indemnify and hold harmless 360linked, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or related to (a) your use of the platform or services, (b) violation of these Terms, (c) any infringement of third-party rights, or (d) any violation of applicable laws. Users agree to cooperate as fully as reasonably required in defense of any claim, and 360linked reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User.

10. Termination

Termination by User:

Users may terminate their account at any time by contacting 360linked. Upon termination, the User will no longer have access to the platform, and all data associated with the account may be deleted according to our data retention policy.

Termination by 360linked:

360linked reserves the right to terminate or suspend a User’s access to the platform at any time, with or without cause, and with or without prior notice. Termination for cause may include, but is not limited to, violations of these Terms, failure to pay fees, misuse of the platform, or engaging in illegal activities.

Effect of Termination:

Upon termination, all rights granted to the User under these Terms will cease immediately, and the User must discontinue all use of the platform and services. Certain obligations under these Terms, such as those related to indemnification, limitation of liability, and intellectual property, will survive termination.

Refund or Payment upon Termination:

Refund: If a User terminates their account, they may be entitled to a pro-rated refund for any unused portion of prepaid subscription fees, unless otherwise stipulated by the specific terms of their plan. However, no refunds will be issued for any one-time fees (e.g., enrolment or onboarding fees) or payments made for services already rendered or used.
Payment Upon Termination: If 360linked terminates a User’s account for a breach of these Terms, the User will not be entitled to any refund of fees already paid. Additionally, the User remains responsible for any outstanding payments due up to the date of termination. If there are any unpaid balances, 360linked reserves the right to pursue collection, including legal remedies, to recover any amounts due.
Outstanding Balances: Upon termination (whether by User or 360linked), all outstanding balances, if any, become immediately due and payable. Users agree to settle any unpaid amounts in full within 30 days of termination, or as otherwise stipulated.

11. Manner of Giving Notice

Any notice or communication required or permitted under these Terms must be in writing and delivered by:

1.Email: Notices sent to 360linked can be emailed to [insert email address]. Notices sent to the User will be sent to the email address provided during registration or any updated email address provided
2. Physical Mail: Notices may also be delivered via certified mail or courier service to 360linked’s business address: 360Linked Headquarters
USA, California Usa, Usa 123909, Country Physical mail to Users will be sent to the physical address provided during registration or as updated.
3. Platform Notification: 360linked may also provide notice via the platform interface, which will be considered received by the User when the User logs into their account.

Users are responsible for maintaining current contact information with 360linked, and failure to do so does not negate the effectiveness of any notice provided by 360linked to the last known contact information.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any issues not addressed by these Terms will be governed by the laws of your jurisdiction or as per the mutual understanding.

13. Dispute Resolution

Arbitration: Any disputes arising out of or relating to these Terms or the platform shall be resolved through binding arbitration in accordance with the rules of The arbitration proceedings shall be conducted in English
Class Action Waiver: Users agree that any disputes will be resolved on an individual basis and not as part of any class, collective, or representative action. An exception for small claims court may apply when the user or 360linked can take a dispute.

14. Third-Party Links and Integrations

The platform may contain links to third-party websites or services, as well as integrations with third-party software and platforms (e.g., ERP systems and payment processors). 360Linked is not responsible for the content, privacy practices, or any other aspect of third-party sites or services. Users access third-party sites and services at their own risk.

In the case of integrations, while 360Linked may facilitate the connection between its platform and third-party software, 360Linked is not liable for the performance, functionality, or data handling of such third-party services. Users are responsible for reviewing and understanding the terms and conditions and privacy policies of these third-party providers

360Linked is not responsible for transactions, communications, or any disputes between Users and third-party providers accessed through our platform

15. Changes to Terms

360linked reserves the right to modify these Terms at any time. Users will be notified of any material changes through the platform or via email. It is the user’s responsibility to review any changes. Continued use of the platform following any changes constitutes acceptance of the new Terms.

16. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

360Linked Headquarters

USA, California Usa, Usa 123909, Country

Email: info@360linked.coml
Phone: (123) 456-7890